Return & Refund Poilcy

Refund & Return Policy (USA)

At CHRONOLUX, we are committed to providing a clear and transparent shopping experience for our customers. We offer watches and timepieces for customers across the United States.

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return according to the conditions outlined in this policy.

1. RETURN WINDOW

CHRONOLUX offers a 30-day return policy.

You have 30 days after receiving your item to request a return.

If more than 30 days have passed since your item was delivered, we may no longer be able to accept the return or provide a refund.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your watch must meet the following conditions:

The item must be unused and unworn.

The watch must be returned in its original condition.

The item must be returned with its original packaging.

All included accessories, inserts, manuals, or other included items must be returned where applicable.

Proof of purchase or a valid order confirmation may be required.

Items returned without meeting the applicable return conditions may not be eligible for approval.

Please carefully inspect your watch and ensure that it is returned securely to avoid damage during return shipping.

3. RETURN SHIPPING COSTS

CHRONOLUX aims to maintain a clear and transparent return process.

Defective, Damaged, or Incorrect Items

If your watch arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.

We may request photographs or other relevant information to review the issue and provide appropriate return instructions.

Where applicable and after review, appropriate return arrangements may be provided.

Change of Mind or Personal Preference

If you wish to return a watch because of:

A change of mind

Personal preference

Ordering the wrong item

Ordering an unwanted product

You may be responsible for arranging and paying for the return shipping costs.

Original shipping charges, where applicable, may be non-refundable.

4. RESTOCKING FEES

CHRONOLUX does not charge a restocking fee for eligible returns.

Restocking Fee: $0.00

5. HOW TO START A RETURN

Please follow these steps to request a return.

Step 1 — Contact Us

Email our support team at:

chronolux.support@gmail.com

Please include:

Your order number

Your name

The reason for your return

Relevant photographs if the item is damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our support team will review your request and provide the appropriate instructions for your return.

Please do not send your watch back before receiving return instructions from our team.

Step 3 — Return the Item

Once your return request has been approved and you receive instructions, carefully package the watch in its original packaging where possible.

Please ensure the item is securely packaged to help prevent damage during transit.

Return instructions and the appropriate return destination will be provided by our support team.

6. REFUNDS

Once your returned item has been received and inspected, we will review whether it meets the applicable return requirements.

You will be notified regarding the status of your refund request.

If your refund is approved:

The refund will generally be issued to the original payment method where applicable.

Processing may take up to 10 business days after approval.

Please note that additional time may be required for your bank, card issuer, or payment provider to process and display the refund.

7. EXCHANGES

If you would like a different product, the fastest option may be to:

Request a return for the original eligible item.

Complete the return process according to our instructions.

Place a new order for the desired watch.

For damaged, defective, or incorrect items, please contact our support team so we can review the situation and provide appropriate assistance.

8. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

Personalized or custom-made watches

Items marked as final sale at the time of purchase

Watches that have been used, worn, damaged, or altered after delivery

Items returned without required components where applicable

This does not affect any consumer rights that cannot be excluded under applicable law.

9. CUSTOMER RESPONSIBILITIES

To help ensure a smooth return process, customers are responsible for:

Requesting the return within the applicable 30-day return period

Returning the watch in eligible condition

Including original packaging and applicable accessories

Providing accurate order information

Following the return instructions provided by CHRONOLUX

Paying return shipping costs when the return is due to a change of mind or personal preference

Returns that do not meet the applicable requirements may not be approved.

10. DAMAGED OR DEFECTIVE WATCHES

Please inspect your order after delivery.

If your watch arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us review the issue, we may request:

Your order number

A description of the issue

Clear photographs of the product

Photographs of the packaging where relevant

Our team will review the information and provide appropriate assistance based on the circumstances.

11. NEED HELP?

If you have questions about a return, refund, or exchange, please contact our customer support team:

Email: chronolux.support@gmail.com

Our support team is available to assist you with return-related questions and general customer inquiries.

STORE INFORMATION

Store Name: CHRONOLUX

Customer Service Hours: Monday To Friday

Chat Support: 24/7 Hours