Shipping Policy (United States)
At CHRONOLUX, we aim to provide a clear and reliable shipping experience for our customers. We work to ensure that orders are processed carefully and delivered within the estimated timeframe.
This Shipping Policy explains our shipping destinations, processing times, delivery estimates, tracking information, and other important shipping details.
1. SHIPPING DESTINATION
CHRONOLUX currently ships exclusively within the:
United States (USA)
At this time, we do not offer international shipping.
Orders with delivery addresses outside the United States may not be accepted or processed.
2. SHIPPING COSTS
FREE SHIPPING
CHRONOLUX offers Free Shipping on eligible orders delivered within the United States.
There are no separate shipping charges for eligible USA orders unless clearly stated during checkout.
Customers will be able to review applicable order charges before completing their purchase.
3. ORDER PROCESSING TIME
Once your order has been successfully placed, it will enter our processing stage.
Processing Time:
1–2 Business Days
Business days are generally Monday through Friday and do not normally include weekends or applicable public holidays.
During the processing period, your order may be prepared, packaged, and arranged for shipment.
4. ORDER CUT-OFF TIME
Order Cut-Off Time: 5:00 PM EST
Orders placed before the applicable cut-off time may begin processing according to our normal business schedule.
Orders placed after 5:00 PM EST, on weekends, or on applicable public holidays may begin processing on the next business day.
5. SHIPPING TRANSIT TIME
After your order has been processed and shipped, the estimated transit time is:
3–5 Business Days
Transit times may vary depending on factors such as:
Delivery location
Carrier operations
Weather conditions
Public holidays
High shipping volumes
Other unexpected logistical circumstances
6. TOTAL ESTIMATED DELIVERY TIME
The estimated total delivery time is:
4–7 Business Days
This estimate includes:
Order Processing: 1–2 Business Days
Shipping Transit: 3–5 Business Days
Please note that delivery timeframes are estimates and are not guaranteed.
7. ORDER TRACKING
Yes, CHRONOLUX provides tracking information for shipped orders when tracking is available.
Once your order has been dispatched, tracking details will be sent to the email address provided during checkout.
Tracking Availability
Your tracking number may take approximately 24 hours after shipment to become active or show updates in the carrier's tracking system.
If tracking information does not update immediately, please allow additional time for the carrier's system to process the shipment.
8. SHIPPING CARRIERS
CHRONOLUX may use appropriate shipping and delivery partners to fulfill and deliver orders within the United States.
The shipping carrier used for your order may depend on factors such as:
Delivery destination
Product availability
Shipping requirements
Carrier availability
Carrier information and tracking details may be provided when your order is dispatched.
9. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible.
We will make reasonable efforts to assist with address changes before the order has been processed or shipped. However, changes cannot be guaranteed once an order has entered the shipping process.
CHRONOLUX may not be responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.
10. LOST OR DELAYED PACKAGES
Although we work to provide reliable delivery estimates, packages may occasionally experience delays.
Delays can occur because of:
Carrier delays
Weather conditions
Holidays
High shipping volumes
Operational disruptions
Other circumstances outside our reasonable control
If your package is significantly delayed, please contact our customer support team with your order number.
We will review the available shipping information and provide appropriate assistance.
11. DUTIES AND TAXES
For orders delivered within the United States, applicable charges will be displayed during checkout where required.
Customers should review the final order details before completing their purchase.
12. SHIPPING POLICY UPDATES
CHRONOLUX may update this Shipping Policy from time to time to reflect changes in our shipping procedures, business operations, or applicable requirements.
Any updated version will be posted on this page.
We encourage customers to review this policy periodically.
13. CONTACT US
If you have questions about shipping, delivery, tracking, or the status of your order, please contact our customer support team.
STORE INFORMATION
Store Name: CHRONOLUX
Customer Service Hours: Monday To Friday
Chat Support: 24/7 Hours
Email: chronolux.support@gmail.com
Business Address: 449 TYRELLA AVE
MOUNTAIN VIEW, CA 94043